PrivacyPolicy

Who we are

Neverstop is a global community connected by the fan 🪭. We operate the platform neverstop.community and the short domain nevrs.top. This policy explains how we handle your data — straightforward, no legalese.

What data we collect

When you create an account

• Name and display name
• Email and phone number
• Profile picture
• Location (city)
• Bio, skills, social media links
• Account type (explorer, creator, visionary)

When you use the platform

• Bookings and proposals (event details)
• WhatsApp conversations with our assistant
• Event RSVPs
• Preferences and settings

Automatically

• IP address and browser data
• Pages visited and time spent
• Essential cookies

How we use your data

• Operate the platform — login, profile, bookings, events
• WhatsApp assistant — respond to messages, process bookings, suggest artists
• Communication — booking notifications, event reminders, community updates
• Improve the service — understand how the platform is used to make it better
• Security — prevent fraud and abuse

WhatsApp assistant and AI

Our WhatsApp assistant uses artificial intelligence to chat with you. Your messages are processed to generate responses — but they are not used to train AI models. Our AI providers do not use API data for training.

If you're not a member and start a conversation (e.g. via the "Start a Collab" button on an artist's profile), we may ask for your name and email to process the booking. By providing this data, you consent to its use as described in this policy.

Messaging consent & opt-out

By creating an account and verifying your phone number, you consent to receiving messages from Neverstop. Our communications fall into two categories:

• Transactional messages — verification codes (OTP), booking confirmations, security alerts. These are necessary for account operation and cannot be disabled while your account is active.
• Community messages — event reminders, weekly summaries, community news. You can opt out of these messages at any time.

How to opt out:

• WhatsApp: Reply "STOP" to stop receiving community messages
• Email: Click the unsubscribe link in any email
• Platform: Manage notification preferences in account settings

To stop receiving all communications, including transactional ones, you may request account deletion by contacting hello@neverstop.community.

Who we share your data with

We don't sell your data. Ever. But we use third-party services to operate the platform:

• Cloud infrastructure — data storage and authentication
• AI provider — processing assistant messages
• Messaging service — WhatsApp and SMS delivery
• Email service — transactional and community email delivery
• Payment processor — secure payment processing

All our providers operate under Data Processing Agreements (DPAs) and comply with GDPR. You can request the full list of sub-processors by contacting hello@neverstop.community.

Public profiles

If you have a creator profile, some of your data is public (name, bio, skills, social links, profile picture). This data is visible on your public page (nevrs.top/your-slug) and may be shared by our assistant when someone is looking for artists to book. You can control your profile visibility in settings.

Your rights (GDPR)

You have the right to:

• Access — request a copy of your data
• Rectification — correct inaccurate data
• Erasure — request deletion of your data
• Portability — receive your data in a standard format
• Object — withdraw consent at any time
• Restriction — limit how we use your data

To exercise any of these rights, contact us at hello@neverstop.community. We respond within 30 days.

Data retention

We keep your data while you have an active account. If you request account deletion, we erase your personal data within 30 days. Anonymized data for statistics may be kept indefinitely.

Cookies

We only use essential cookies for platform functionality (authentication, sessions). We don't use tracking or advertising cookies.

Changes

We may update this policy. Significant changes will be communicated via email or platform notification.

Contact

Questions about privacy? Talk to us:
hello@neverstop.community